CompTIA’s Carolyn April covered the MSP market and the trends that will shape their future.
DISTRIBUTION PARTNERS CONFERENCE & EXPO, LAS VEGAS — CompTIA’s annual managed services market research examines the future of the MSP and explores the latest trends in business models and service offerings, cybersecurity, cloud and customer experience.
Carolyn April, Senior Director of Industry Analysis, CompTIA, covered shifts in channel and partner attitudes during her session at the Channel Partners Conference & Expo.
It has been two very strange years. Massive changes have rocked the industry, giving companies the opportunity to do some serious introspective thinking. Are they running their businesses effectively? Are they doing everything they can to support their customers?
“Change is a very big factor as we look to the next two years,” April said. “We wanted to get an idea of what was going on among MSPs in the industry today, so we published a study, which we released to the field before the Ukraine-Russia crisis happened. From there, we got a good idea of what the partners think about the macro economy, their sentiment over the next couple of years, and the market in general.
So what are the top concerns for MSPs over the next two years? The study revealed the following statistics in terms of levels of concern:
“For the most part, we’re seeing optimism compared to what we saw two years ago,” April said. “When we did our study in 2020, the levels of pessimism were really high. Some MSPs were either worried about the future or just unhappy. This year there is definitely more optimism – people are starting to see the light at the end of the tunnel. There is still a bit of pessimism, but I think some partners are just timid because of the pandemic, they don’t know what to expect in the future. But, overall , the rebound is very real.
So what do partners see as drivers of change? What are the needs and new offers that will cause such a change?
“One of the behaviors that are driving MSPs to change today is the different demographics of the customers they work with,” April said. “It should be mentioned, however, that their favorite habits are all very different. Gone are the days when communicating with your customers was monolithic; no one communicates with everyone in the same way. It’s not like that anymore. You need to have an omnichannel approach to communicating with your customers and how you provide them with support,
Other takeaways were that customers are going to start really demanding robust cybersecurity; you should be selling cloud solutions; and partners can orchestrate all of this change. The managed services market is in an excellent position to achieve this.
How do you stay current on customer service trends and techniques?
8 Current Customer Service Trends On the same subject : Managed Services Market to grow at a CAGR of 9.45% by 2025 | Evolving Opportunities with Accenture Plc, ASGN Inc. & AT and T Inc. | 17000 + Technavio Reports.
- Promote a strong corporate culture. …
- Optimize your customer service options for mobile. …
- Build strong relationships with your customers. …
- Adopt the omnichannel approach. …
- Focus on self-service opportunities that benefit your business. …
- Be responsive on social media. …
- Use chatbots to your advantage.
What are the customer service trends? The top three customer service technology trends recommended for companies to redefine their business in 2021 are: Customer service anytime, anywhere across different channels. Automation to streamline multiple support channels under one platform.
Why it is important to keep up with the latest trends?
Staying on top of trends is important to help build your credibility and value, and to show that you know where your field is heading in the future. This may interest you : Bell Techlogix named a top IT Managed Services Provider by Expertise. Successful people spend time every day keeping up to date with the latest news and developments in their field, so make time for these strategies.
Why is it important to keep up to date at work?
Being aware of changes or updates within your industry can help you stay ahead of the curve. By proactively seeking out new information and staying on top of trends, you’ll begin to arm yourself with learnings that you can apply to your career. Staying up to date with your industry doesn’t have to be difficult.
Why being up to date is important?
By being updated, the documentation gets rid of outdated information. This greatly reduces the risk of making mistakes, sending wrong instructions to new employees and ending up with outdated documentation. Provided, however, that the management of revisions and outdated documents is effective.
What are examples of an industry trend?
Industry trends may include new competitors, new technologies, new legislation, or different preferences among future generations. On the same subject : Taking a Managed Services Approach to Complex B2B Integration. For example, hacks and government investigations could lead to new legislation that affects the business models of Apple and Facebook.
What are the current industry trends? The IoT and Industry 4.0 are compared to the Industrial Revolution and Henry Ford’s mass production because they are changing industry so drastically. Added to this are AI and machine learning, robots providing safer work environments, improved speed and efficiency, and data/analytics.
Are skinny jeans out 2022?
Skinny jeans go out of style after about a decade, but there are plenty of other jeans options for your wardrobe. For most of the last decade, and certainly for what seems longer than that, the dominant trend in denim fashion was to make jeans as skinny and fitted as possible.
Are skinny jeans out of fashion? Skinny jeans are still around – like it or not. Despite the rapid growth of looser styles – whether baggy, slim or barrel jeans – consumer interest in skinny jeans hasn’t really waned in 2021. Skinny jeans were among the top searches for Google fashion of the year.
How do you wear skinny jeans with 2022 boots?
Can you still wear skinny jeans in 2022?
But not everyone is ready to say goodbye yet. For a generation of women, skinny jeans will always be their turn or their death. The good news is that you can still wear skinny jeans in 2022 – you just need to know how to style them and what are the best jeans to buy.
How do you wear ankle boots with skinny jeans 2022?
TLDR: You can wear ankle boots with skinny jeans that are cuffed, tucked in, rolled up underneath, or with jeans that hit the ankle. If your slippers are short, do not tuck them in. If your booties are large, they’ll look best with tucked-in skinny jeans.
What are skinny jeans being replaced with?
Straight leg, straight leg, boot leg, asymmetric and baggy jeans are all big winners this year, as seen at Victoria Beckham, Celine and Gucci.
Are skinny jeans out of style 2021?
Despite the rapid growth of looser styles – whether baggy, slim or barrel jeans – consumer interest in skinny jeans hasn’t really waned in 2021. Skinny jeans were among the top searches for Google fashion of the year.
What can I wear instead of skinny jeans 2021?
Instead of Skinny Jeans, Go for a Cropped Pair If you like to wear cropped skinny jeans, you can still wear them, but instead of skinny jeans, try something with a flared design or straight cropped jeans. This style is great for petite women as it has a leg-lengthening effect.
What are the future of service?
Services are increasingly tailored to individual needs and personalization will be the norm by 2050; speed is essential and customer expectations are generating new “on-demand” services; the ability to transmit data digitally and provide services remotely is reshaping industries from banking to education.
What is the feature of the service? Characteristics of services – 4 main characteristics: intangibility, inseparability, variability and perishability. Services are unique and four characteristics separate them from goods, namely intangibility, variability, inseparability and perishability.
What is the future of self-service?
Two trends underlie the desire to improve online self-service. The first is that customers increasingly want to solve their own problems, and the second is that companies are struggling to meet their growing expectations for online customer experience.
Why does self-service fail?
Self-service can also suffer from a lack of contextual relevance in your self-service content. There are too many steps between a customer’s issue and the corresponding help article. The end result is that the customer fails to find the solution on their own.
What is self-service Success?
Self-service is the mechanism by which anyone can solve a problem (an exception) without interacting with others. Historically, the most common form of self-service has been a web portal offering information such as frequently asked questions and a searchable knowledge base.
What is the future of service?
At the heart of the future of service is the notion that human experiences, for both customers and employees, will be enhanced by the way service is performed, and service will be inextricably linked to loyalty and loyalty. business value like never before.
What is the future of customer service?
The future of customer service will not only push customers online, but it will also move service representatives there. Rather than being confined to call centers, service representatives will have more tools to work remotely. They will respond to customer inquiries from the comfort of their own homes, instead of having to work in an office.
How is technology changing the nature of services?
Today’s technology is a huge trend in service marketing practices. Due to technology, service marketing has now branched out into many industries: automated voice calls, fax machines, ATMs, wireless money transfers, 3G Internet, web shopping, video calling, video conferencing (cisco ).
What do you think of the future of customer service?
The future of customer service will not only push customers online, but it will also move service representatives there. Rather than being confined to call centers, service representatives will have more tools to work remotely. They will respond to customer inquiries from the comfort of their own homes, instead of having to work in an office.
What is future of customer service?
The future of customer service will increasingly depend on technological innovations. Ideally, these new technologies will improve customer and agent experiences, as well as business metrics such as revenue, operational costs, and customer ratings.
What is the future of customer experience?
The future of CX is to refocus businesses on customer value. It doesn’t have to be that way. Automating mechanisms can give you more time and space to focus on qualitative insights. Watch what people say and the tone in which they say it. This can help create more space to think about customer value.
How do you analyze trends?
To perform trend analysis, you need to decide which segment, industry or even asset you want to use. For example, you might want to look at the bond market. Once you have made this decision, you also need to determine the period. There is no real time consensus for the move to be considered a trend.
What are the trending examples? The definition of a trend is a general direction or something popular. An example of a trend is a coastline moving north. An example of a trend is the style of bell bottom jeans. A general trend or course of events.
What are the 3 types of trend analysis?
There are three types of trend analysis methods: geographic, temporal, and intuitive.
What are the three types of trend analysis?
There are three main types of trends: short, medium and long term.
What is an example of trend analysis?
Trend Analysis Examples Examine sales patterns to see if sales are declining due to specific customers, products, or sales regions; Examination of expense report requests for evidence of fraudulent claims. Review expense items to see if there are any unusual expenses during a reporting period.
What are the most important trends in health care technology?
Particularly impressive was the use of data interoperability, artificial intelligence (AI) and machine learning (ML). Health technology market trends reflect this increase in investment and the urgent need for advanced digital solutions.
What are the important future trends in healthcare? Ten trends for the next decade are evident: 1) more patients, 2) more technology, 3) more information, 4) the patient as the end consumer, 5) the development of a different delivery model, 6) innovation driven by competition, 7) rising costs, 8) increasing number of uninsured, 9) less compensation for providers, and 10)…