As competition continues to increase, a wide range of software and services are now available to help managed service providers (MSPs) optimize their offerings and differentiate themselves in a crowded marketplace, covering everything from remote monitoring and administration to professional services automation.
According to the results of a recent survey of 419 MSPs worldwide, as many as 85 percent of MSPs see opportunities to expand their business, and 59 percent have expanded their service portfolio over the past 12 months. The services that are currently seeing the largest increase in demand include backup and recovery (48 percent) and business applications (39 percent).
See our selections for the 22 best IT channel partners in 2022
The Top Tools and Software for MSPs
If you are considering adding new tools and services to your portfolio, now is a good time to do so. In the sections below, we will guide you through 10 different types of MSP tools and look at two of the best vendors for each. We’ve broken them down by key MSP management tools, service options, and added some channel tools used by IT vendors to round out the list. This may interest you : Global Managed Services Market – Growth, Trends, COVID-19. If you want to take a closer look at some of these markets, we have included a link to several of the top products in each category. The categories and suppliers we look at here include:
ITSM tools
Information Technology Services Administration (ITSM) is a critical tool in the MSP arsenal. ITSM tools manage the design, creation, delivery, support and management of information technology (IT) services throughout the life cycle – including end-user services as well as the underlying applications, hardware and infrastructure. The tools help both to solve problems effectively and to maximize returns. To see also : 4 Types of MSPs that Can Help You Meet Your Cybersecurity Needs. In recent years, ITSM tools have evolved from mainly local solutions to cloud-based systems designed to support external and hybrid work environments, artificial intelligence and FinOps. New features include virtual agents and chatbots, along with closer integration with knowledge management and IT operations management (ITOM). Here are two leading ITSM solutions worth considering:
Ivanti
Ivanti Neurons for ITSM is able to function as an IT help desk and support ticket solution, or as a full-fledged ITSM and ITIL service administration platform. The solution, which offers fully automated workflows, can be distributed on premises or in the cloud. This may interest you : Integrator Roundtable: Diversification, Cloud & Managed Services Loom Large. MSPs can offer subscription-based Ivanti solutions, which provide delivery and administration of network-based services, applications and equipment. Key strengths include:
ServiceNow
ServiceNow is a cloud-based service built on the company’s Now platform, designed to enable organizations to break down silos, share data, deliver engaging user experiences and drive workflows across departments. ServiceNow ITSM includes query management, knowledge management, event management, change management and workforce and process optimization. Key strengths include:
For more on the best TSM tools, see Best ITSM Tools & amp; Software for MSPs 2022
RMM tools
Remote Monitoring and Management Software (RMM) supports the management of client IT systems such as desktops, laptops, mobile devices and services. RMM tools help administrators automate standard managed IT functions, improve visibility in client machines, respond to threats, and streamline tasks. RMM tools are especially important for MSPs who need to monitor and support clients’ increasingly complex and distributed IT environments to ensure continuous uptime. RMM tools often include both Remote Desktop (RDS) software and Professional Services Automation (PSA) solutions. Here are two leading RMM tools worth considering:
ConnectWise
The company’s two RMM offerings, ConnectWise RMM and ConnectWise Automate, are both part of the package of Unified Monitoring and Management solutions. Automate focuses on providing administrators with a range of automated features and visibility across hybrid IT environments. The cloud-based ConnectWise platform supports the rapid introduction of new tools, techniques and programming methods, and focuses on combining the best of software automation and human-driven customization. A quiz on the ConnectWise website will help you find the right RMM tool for your needs, and free trial versions of both solutions are available. Key strengths include:
NinjaOne
The company launched with a unique focus on the RMM tool NinjaRMM, added more MSP-targeted products and rebranded as NinjaOne in October 2021. NinjaRMM provides MSPs robust monitoring and alerting that automatically generates alerts and tickets, and a policy management engine for easy automation on across networks. Fully integrated one-click remote access tools allow administrators to take control of endpoint management to provide support and maintenance for Windows, Mac, Linux, SNMP and VMWare devices, but NinjaOne also offers an end-user self-service IT portal to provide clients with agency across devices . A 14-day free trial is available. Key strengths include:
For more on RMM solutions, see Best RMM Software 2022: Remote Monitoring & amp; Management tools
Help Desk software
Helpdesk tools are essential to ensure that MSP’s offerings meet customer expectations by providing them with the support they need. These tools enable MSPs to improve, secure and leverage the services they offer, and help providers promote positive and thriving client relationships. Here are two leading helpdesk tools worth considering:
Freshdesk
Freshdesk’s support desk solution, utilized by more than 50,000 companies, simplifies customer support with a scalable and easy-to-launch offer that utilizes intelligent automation processes to automate agent routing and workflows, and solve routing issues with robots and AI. The solution is designed to provide everything needed to deliver effortless customer support by simplifying multi-channel tickets, offering intuitive customer portals, delivering faster resolutions with contextual insight. A rich knowledge base provides customers with personal support. Key strengths include:
Zendesk
Zendesk is designed to offer a complete, easy-to-use and scalable customer service solution that enables support over messaging, live chat, social media, email or voice, with an integrated help center and community forum that helps users solve problems at their own pace, which reduces the dissolution time. A unified agent workspace makes it easier to track, prioritize and respond to customers, with more than 1,000 pre-built integrations to improve support. Built-in routing and intelligence collects critical details and reduces data entry, while escalating problems to the agent best suited to solve them. Key strengths include:
For more information about the support software market, see The Best Help Desk Tools for MSPs
PSA tools
Professional Services Automation (PSA) tool automates routine tasks such as billing, reporting and schedule management. Similar to enterprise resource planning (ERP) software, but for service organizations, PSA software centralizes and automates business processes and data for a more efficient, consistent, and transparent project lifecycle. While many MSPs rely on specialized tools for billing, scheduling, time tracking, resource planning and business information, a PSA solution combines them into a single platform, simplifying administration and reducing costs. By automating routine tasks such as data entry and billing, the solution can improve efficiency and increase productivity.
Most MSPs also use customer relationship management (CRM) PSAs instead of paying extra for a stand-alone CRM solution, notes Forrester channel analyst Jay McBain.
“Most MSPs either cannot afford Salesforce or do not have the scale to do it successfully,” McBain said. “There are some homemade solutions like Honey, but most MSPs use PSA for CRM functionality.”
Here are two leading PSA tools worth considering:
Atera
Atera’s solution combines PSA with RMM in a single package, allowing users to automate repetitive tasks while searching for and fixing potential errors as needed. The platform offers comprehensive automation tools, which detect opportunities for upselling and patching software automatically. A simple introductory process helps employees get used to the new system, enabling a faster ROI, and a simple, intuitive 360-degree view helps you manage all customers. The company’s rates make it ideal for smaller or newer MSPs, with a 30-day free trial and no contracts or deposits required. Key strengths include:
Autotask
Dattos Autotask cloud-based PSA helps MSPs centralize business operations and make data-driven decisions to improve service, productivity and profitability. The solution combines business-critical tools in customizable dashboards and widgets designed to help you make data-driven decisions. The company emphasizes safety and reliability, and boasts 99.99 percent uptime. Open architecture and more than 200 integrations with industry-leading third-party tools allow teams to customize the platform to fit their specific needs and maximize business efficiency. Key strengths include:
For more, see Top PSA Tools & amp; Software for MSPs 2022
Cloud Migration tools
Cloud migration can be a costly task, with an average server costing between $ 1,000 and $ 3,000 to relocate, and complicated migrations costing up to $ 15,000 per server. Cloud migration tools can help MSPs reduce costs while improving the cloud migration experience for their customers. Migration tools help companies organize and manage the transfer of data and applications between local environments and the cloud, and usually keep data secure and prevent loss by encrypting and backing up the data before it is moved. Many platforms also include automated detection tools to identify dependencies and optimize the process. Here are two leading providers of cloud migration worth considering:
Carbonite
Carbonite Cloud Migration is designed to make it quick and easy to migrate physical, virtual and cloud workloads over any distance with minimal risk and almost zero downtime. The automated process divides 100 manual steps into five, and utilizes AES 256-bit encryption to send the data securely over the wire. The solution uses real-time byte-level replication technology to make a copy of the entire server being migrated, and keep it in sync with production systems both to ensure that the migrated data can be validated without disrupting business operations and to limit downtime to the seconds or minutes required for to go over to the cloud. Key strengths include:
Corent
Corent SurPaaS Migration-as-a-Service (MaaS) is a cloud automation platform that simplifies cloud migrations and helps MSPs reduce cloud consumption for their customers. Detailed assessments identify the order in which apps are to be migrated, then re-architects and re-platforms the company’s SmartShift feature application to improve cloud performance. The platform automates the application modernization process, and automatically migrates appropriate workloads to containers and Kubernetes. Corent supports most public cloud providers and includes migration for both servers and applications. The solution can be whitewashed and integrated into your cloud engagement process. Key strengths include:
For more on cloud migration tools and services, see:
Backup and Recovery Platforms
Backup and recovery services are now offered by as many as 90 percent of MSPs worldwide, who say they have seen a greater increase in demand for these services than anyone else since the start of the pandemic, according to the Barracuda Networks survey we quoted at the beginning of this article. While cloud services can make it slower to fully recover files if the applications used are running in a local IT environment, the cost of storing backups on the premises is far higher than in the cloud. The challenge is to find a balance between recovery and costs in an increasingly competitive sector. Here are two leading backup and recovery platforms that are worth considering as MSP partners:
Barracuda Networks
Barracuda Networks Intronis Backup offerings are based on a software-as-a-service platform made available to MSPs at a fixed cost per customer location. It supports both physical and virtual machines, the latter of which can be restored in minutes. A separate Cloud-to-Cloud Backup offer is available for Office 365 data. MSP partners have access to a comprehensive onboarding program, technical support, online training and certification, dedicated partner account administrators and a sales and marketing center designed to help MSPs effectively market, sell and support the company’s solutions. Key strengths include:
Quest
Quest Rapid Recovery utilizes image-based snapshots up to every five minutes to enable MSPs to achieve restore point targets. It offers non-disruptive recovery to help clients get back to work faster without affecting the work environment, and includes built-in data duplication tools to reduce data storage costs. Rapid Recovery includes custom MSP features and multi-tenant architecture designed to make it easy for MSPs to manage hundreds of clients’ systems, applications and data running on physical and virtual servers in both the data center and the cloud, all from a single online console. Key strengths include:
For more information about backup services and tools, see Starting an MSP Backup and Recovery Business: IT Partner Options
Ransomware Backup Protection
In response to the growing prevalence of ransomware attacks, many backup providers now offer extra protection to their offerings to defend against ransomware software. For the MSP community, this makes it easy to offer a wide range of functionality to help users recover data from a ransomware attack. Here are two leading providers of ransomware backups that are worth considering:
Clumio
Clumio Protect offers secure backup as a service for AWS, offering ransomware and poor player protection with a low recovery time limit (RTO) to meet Service Level Agreements (SLAs). All data is encrypted both in flight and at rest, and backups are airtight and immutable to ensure that data cannot be changed. Data can be recovered in minutes at any level of granularity required – file, directory, volume, database, mail – to any AWS account or region not compromised by an attack. Clumio boasts 100 percent recovery of customer data from attempted ransom, and 60 percent typical time savings spent managing backups. Key strengths include:
Druva
Druva’s cloud-first MSP program is designed to minimize the infrastructure MSPs need to deliver data protection and backup services, with ransomware protection included – unusual data activity alerts utilize machine learning to detect potential ransomware activity and identify the latest known goodies for ransomware recovery. The company’s SaaS-based delivery model offers a zero-touch onboarding experience that takes as little as 15 minutes, and a service center console gives partners the ability to manage service levels with customizable plans, gain access to storage consumption across customer accounts and review customer health in real time. Key strengths include:
For more information about ransomware protection backup solutions, see:
Incident Response tools
Cyber security is a huge opportunity for MSPs (and MSSPs too, of course), and given how big security issues have become, MSPs can expect to hear from customers about security more and more. There are many IT vendors that MSPs can work with; Forrester channel analyst Jay McBain notes that “security has 2,000 partner-friendly vendors today with a program and a portal.” There is a lot to choose from, so we try to limit your focus to get started.
MSPs should be prepared for their customers to ask for help with security issues, and event response is a great place to start, especially since most MSP clients do not even have event response plans. As network security threats continue to affect organizations of all kinds, an effective response service is an increasingly necessary part of any MSP’s arsenal. These tools will help develop an event response plan, while providing tools that define the roles and actions needed as part of the response. Here are two leading event response service providers that are worth considering:
Cynet
Cynet’s event response service combines security analytics experience with the Cynet360 Autonomous Breach Detection Platform, an XDR agent that can be deployed to 5,000 endpoints in less than an hour and integrates next-generation antivirus, endpoint detection and response, user behavior analysis, network detection and response, and deception. The company’s 24/7 security team acts as the customer’s extended team, and leads all necessary analyzes to ensure results. The setup is fast and scalable, and a dedicated project manager for response to events and contact person provides regular updates at least daily, and usually every few hours. Key strengths include:
Secureworks
Secureworks leverages its Taegis XDR threat prevention, detection and response platform as an event response tool, offering a single glass window for telemetry and logs from over 50 different types of event sources, including endpoint detection and response agent, scan-based telemetry, cloud telemetry and endpoint metrics. The company has provided on-site response services for over 10 years, and now handles more than 1,000 incident reactions annually. Secureworks’ behavioral threat analysis is driven by a combination of machine learning and deep learning, trained using threat intelligence and user data. Key strengths include:
For more information on incident response and other security tools for MSPs, see:
PRM software
MSPs will interact with these tools in one way or another, but they are primarily for IT vendors to use to manage their affiliate programs.
Partner Relationship Management (PRM) software simplifies the management of channel partners by automating and improving vendor-partner processes. These solutions allow organizations to build customized portals for partners, reward successful sales teams, manage guidelines for registering potential sales and agreements, and strategically develop partner relationships. The main benefits of PRM tools can include improved collaboration between suppliers and partners, centralized visibility in partner-specific analytics, informed decision-making throughout the partner relationship life cycle, faster introduction of new products to partners – and more generally a more productive channel relationship. Here are two leading PRM tools worth considering:
Impartner
Impartner PRM is a complete SaaS, cloud-enabled enterprise-class solution for managing, optimizing and accelerating all aspects of the channel, from partner recruitment, to affiliate marketing and sales, to managing partner performance. The solution can be seamlessly integrated with Salesforce and other CRMs, or can perform that role itself. The company’s PRM solution offers automated partner onboarding with approval routing and contract administration, contract registration and administration, partner analysis and reporting, a document sharing resource library and a WYSIWYG CMS to control portal content and pages. Key strengths include:
Zift Solutions
ZiftONE Partner Management includes an intuitive portal administrator to support affiliate marketing and sales, and provides unique portal experiences to meet different partner needs based on role or segment. Out-of-the-box reporting and dashboards provide comprehensive insights to track partner engagement and ROI across the program. Discrete segments can be created based on partner behavior and program levels, allowing you to provide targeted communication and control access to content, training, marketing and sales tools by scheduled segments, and to reward partner performance by unlocking new content. Key strengths include:
For more on the PRM market, see Best Partner Relationship Management (PRM) Software 2022
CIM solutions
Channel Incentive Management (CIM) software helps organizations establish and optimize rewards, discounts, promotions and marketing campaigns to motivate partners and drive sales results. In an increasingly complex and increasingly global IT channel ecosystem, CIM tools help channel program operators take a strategic approach to implementing incentives. In addition to data collection and sales lifecycle management, incentive management solutions provide customers with the detailed structure and visibility required to maximize channel performance, from MDFs (market development funds) to strengthen partner marketing efforts to SPIFFs (sales program incentive funds) to drive short-term sales strategies. Here are two CIM solutions worth considering:
360insights
360insights has served the channel ecosystem since 2008, serving over 150 leading brands with 20 million processed incentive claims and $ 66 million in client savings. The company significantly expanded its position in the market in 2020 when it acquired the channel suppliers CR Worldwide and Perks WW. The company’s flagship product is the cloud-based Channel Success Platform, which provides channel operators with a single glass pane to develop strategies and optimize budget utilization and returns. Actionable insight and business intelligence help assess current offerings and assess how changes will affect future programs. Key strengths include:
Fielo
Fielo has been a Salesforce native incentive automation platform since 2013, and its market share was strengthened in 2021 with the acquisition of the leading software provider for channel management Gage Marketing. Fielo Channel Incentives are designed to provide customers with a seamless online experience for designing and managing incentive program guidelines. A simple point-and-click interface enables an intuitive process of defining incentive specifications and designing a full-fledged partner portal. A wide variety of reward program types are supported, including a points program, discount program, SPIFF program, fund program, referral program, and level program. Key strengths include:
For more on CIM alternatives, see Top Channel Incentive Management Software from 2022
What does Managed mean in AWS?
AWS Managed Services is a set of services and tools that automate infrastructure management tasks for Amazon Web Services (AWS) implementations. The service is aimed at large companies that want a simplified way to migrate local workloads to the public cloud and then manage those workloads after migration.
What does fully managed in AWS mean? Fully managed resources are convenient and easy to manage. No need to worry about backups, patches and fixes. AWS takes care of it all, and you can even choose a preferred service window for such tasks.
What does fully managed mean cloud?
Advantages and disadvantages of Fully Managed Cloud Service-certified support personnel fully manage the underlying cloud and security infrastructure, while all cloud resources – including network bandwidth, vCPU, disk and memory resources – are efficiently and quickly managed and managed resiliently.
What is fully managed IT services?
In short, Fully Managed Services provides proactive management of a third-party IT asset or object, commonly known as an MSP, on behalf of a customer.
What is fully managed cloud?
A fully managed cloud is one of the most cost-effective data management solutions available, delivering all the benefits of a cloud data infrastructure without having to hire a cloud expert or system administrator.
Which AWS services are managed?
| AWS Managed Services Accelerate Operations Plan | |
|---|---|
| Access management | AWS IAM and AWS Systems Manager Session Manager |
| Managed firewall | Customer managed * |
| Endpoint protection | Customer managed * |
| Patch Management and operating system support |
Is S3 fully managed?
S3 Object Lambda Powered by AWS Lambda features run your code on infrastructure fully managed by AWS, eliminating the need to create and store derivative copies of your data or run expensive proxies, all without requiring modifications to applications.
Which AWS service is a managed service that makes IT easy to set up?
AWS Directory Service makes it easy to set up and run directories in AWS Cloud, or connect your AWS resources with an existing Microsoft Active Directory on-site. Once your directory is created, you can use it for a variety of tasks: Managing users and groups.
What is MSP spend?
A Managed Service Program (MSP) is a service in which an outsourcing company for recruitment assumes the main responsibility for managing sourcing, hiring and administering temps, contract employees and other non-permanent employees. Responsibilities that fall under an MSP service are: General program management.
What is MSP ConnectWise?
ConnectWise offers an integrated software platform designed exclusively for MSPs. … The best MSP software is designed specifically for MSPs and shares a set of core features – all of which serve customers, help keep them working and productive, and support your business in the new year and beyond.
How does an MSP work? How does MSP work? Basically, an MSP works by taking on other businesses as customers. These companies, which are mostly small to medium-sized companies, do not have their own IT staff. An MSP fills the gap in their infrastructure by maintaining and operating these companies’ information systems.
What is MSP business?
Managed Service Providers (MSPs) are companies that offer multiple, managed, information technology (IT) services to other companies. MSPs today mostly deliver their services remotely, over a network, although they can maintain other revenue streams that require on-site support.
What is MSP business model?
A Managed Service Provider (MSP) is a third-party company that remotely manages a customer’s information technology (IT) infrastructure and end-user systems. Small and medium-sized enterprises (SMEs), non-profit organizations and government agencies employ MSPs to perform a defined set of day-to-day management services.
What is MSP product?
Minimum Support Price (MSP) is a form of market intervention by the Government of India to insure agricultural producers against any sharp fall in farm prices.
What is MSP product?
Minimum Support Price (MSP) is a form of market intervention by the Government of India to insure agricultural producers against any sharp fall in farm prices.
What is MSP tool?
Managed Service Providers (MSP) software is an IT services platform that manages a predefined set of services for clients. The MSP software works in a variety of industries, such as B2B integration, information services, supply chain management, transportation, tools and media, and acts as a virtual assistant.
What is MSP example?
Examples of Managed Service Providers Key services provided by MSPs include data center management, network management, mobility management, infrastructure management, backup and recovery management, communications management and security management.
What is MSP tool?
Managed Service Providers (MSP) software is an IT services platform that manages a predefined set of services for clients. The MSP software works in a variety of industries, such as B2B integration, information services, supply chain management, transportation, tools and media, and acts as a virtual assistant.
What tools does an MSP need?
Essential MSP tools for growth
- General tools.
- Professional Automation Services (PSA) tools.
- Remote Monitoring and Administration (RMM) Tools.
- Patch processing automation tool.
What is MSP example?
Examples of Managed Service Providers Key services provided by MSPs include data center management, network management, mobility management, infrastructure management, backup and recovery management, communications management and security management.
What is ConnectWise used for?
View and remotely control devices from anywhere there is an Internet connection. ConnectWise Control allows control and access to an unattended computer or server. Everyone, from technicians to corporate employees, can simplify connections with remote access.
Is ConnectWise Control secure?
Is ConnectWise Control Access safe? Yes, ConnectWise Control Access keeps your data safe and private through a variety of cyber security measures, including 256-bit AES encryption. Other security features include multiple authentication methods, role-based permissions, server-level auditing, and self-hosting.
Why do I have ConnectWise Control?
Is Deloitte an MSP?
16, 2019 – A cloud leader, Deloitte (a partner in Managed Services Provider, or MSP, the initiative of the Google Cloud Partner Advantage Program) is accelerating its global Google go-to-market initiatives and will expand its enterprise cloud services.
What is meant by service provider?
A service provider is a person or entity that provides services to another party. The provision of services between a service provider and a company is typically regulated by a service agreement.
What is an example of a service provider? An organization that offers a network, storage or processing service. Examples are the telephone companies (see Joint Operator), Internet Service Providers (see ISP), Application Service Providers (see ASP), Storage Service Providers (see SSP) and Content Providers (see Digital Service Provider and Cable TV).
What is the role of service provider?
Service providers are individuals or entities that provide services to an organization and other parties. They offer storage, processing or networking services. The providers offer organizations real estate, communications, education, legal and consulting services.
What are the types of service providers?
There are three types of service providers:
- Internal service provider.
- Unit for shared services.
- External service provider.
What is the role of service provider give example?
An Internet Service Provider (ISP) is a company that provides Internet access to both businesses and consumers. ISPs can also offer other services like email services, domain registration, web hosting and browser services.
How many MSP providers are there?
According to a report by MSP Resources, the United States is the largest market for managed service providers by revenue. It is estimated that there are around 130,000 providers of managed services globally.
How many managed service providers are there in the United States? ChannelE2E estimates that there are fewer than 20,000 truly successful (ie very healthy and very profitable) MSPs for small businesses in the North American market.
How many companies use an MSP?
Today, managed service providers (MSPs) provide a wide range of data services to businesses of all types and sizes. Some estimate that 90 percent of Fortune 1000 companies use MSPs to provide at least some of their IT infrastructure or services.
How many MSP companies are there in the US?
So how many MSPs are there in the US? In 2019, ConnectWise estimated that it is around 40,000.
How many businesses use MSP?
Helping business owners for over 15 years. A report by MSP Resources shows that the United States is a leading market for revenue-based managed service providers. Globally, there are more than 130,000 service providers operating managed services.
What is the largest MSP?
Here is a shortlist of the largest IT-managed service provider on the market today.
- 1: IBM. IBM offers many managed services in the market. …
- 2: Accenture. Accenture is one of the largest and most well-known companies today. …
- 3: Infosys. …
- 4: Recognizing. …
- 6: Wipro. …
- 7: Softchoice Corporation. …
- 8: HCL. …
- 9: Carousel Industries.
What MSP 500?
This is the sixth year Sirius has created the MSP 500. 2021 The MSP 500 list recognizes leading North American solution providers that have demonstrated innovative and forward-looking approaches to managed services, according to CRN authorities.
Is Wipro a MSP?
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO), a leading global company for information technology, consulting and business process services, today announced that it has joined Oracle’s recently announced Oracle Cloud Managed Service Provider (MSP) program.
How many Azure expert MSP are there?
The Azure Expert MSP program was set up in 2018 by Microsoft to market only the most skilled and experienced partners. Among the 30,000 partners that deliver Microsoft solutions worldwide, fewer than 50 have achieved this standard. So being one of them is a great achievement.
What is Microsoft Azure expert MSP?
The Azure Expert Managed Service Provider (MSP) program is a new global initiative by Microsoft to highlight and market only the most talented partners. … Partners must validate their skills, customer success, ability to scale and a commitment to offer next-generation managed services.
What is Azure managed service provider?
It’s a simple concept: managed services allow you to outsource your IT operations or expand your capabilities to get more out of your Microsoft Azure deployments. Nevertheless, choosing the right partner is a critical step in maximizing the value of a managed service provider relationship.